TOURS & EXCURSIONS FAQ

Choose the experience you’re interested in and contact us via WhatsApp, phone, email or our contact form. Send us your preferred date, number of guests and any relevant details, and we’ll reply as soon as possible.

Availability is confirmed on request. Send us your preferred date, time and group size, and we’ll let you know which options are available.

Payment conditions vary depending on the tour or excursion. We’ll provide the applicable booking and payment details when confirming availability.

Last-minute bookings may be possible depending on availability, but we recommend contacting us as early as possible, especially during busy periods.

Changes may be possible depending on the activity and availability. Contact us as soon as possible if you need to change the date, time or number of participants.

Cancellation conditions vary depending on the tour or excursion. The applicable policy will be provided before your booking is confirmed.

Many of our experiences are suitable for first-time participants. Where necessary, instructions and a safety briefing are provided before the activity begins.

Many experiences are family-friendly, but minimum ages, height or weight restrictions may apply depending on the activity. Check the individual tour page or contact us before booking.

Requirements vary by activity. Many experiences, such as parasailing or guided jet ski tours, do not require previous experience, while other activities may have specific requirements. Full details are provided on each tour page.

Required safety equipment is normally provided by the activity operator. This may include life jackets, helmets or other protective equipment depending on the excursion.

Clothing depends on the activity. For sea experiences, swimwear, sunscreen and a towel are usually recommended. For land activities such as quad tours, comfortable clothing and closed shoes are advisable.

This depends on the activity. Some experiences can be enjoyed without swimming, while others may have specific safety requirements. Contact us if you’re unsure.

Some experiences include food, drinks or refreshments, while others do not. Check the individual excursion page for what is included.

Meeting points vary depending on the activity. Many sea excursions depart from Puerto Colón, while land-based tours may have different meeting points. Full details are provided before your booking is confirmed.

Arrival times vary by activity. We generally recommend arriving 15–30 minutes before the scheduled start time unless you are given different instructions.

Parking availability depends on the location. Puerto Colón and surrounding areas have public parking options, but spaces can be limited during busy periods.

Bring a valid ID if required, comfortable clothing appropriate for the activity, sunscreen and any personal items you may need. Specific recommendations are provided for each experience.

Some activities depend on weather and sea conditions. If an experience cannot operate safely, we’ll contact you and explain the available alternatives according to that activity’s conditions.

In most cases, small personal items are allowed, but storage space may be limited. Avoid bringing unnecessary valuables, especially on water-based activities.

Some activities have minimum age requirements. These vary depending on the excursion and whether the participant is driving, riding as a passenger or joining a family activity.

Certain activities, including parasailing, jet ski or quad experiences, may have individual or combined weight limits. Check the relevant tour page for details.

Some activities require a valid passport, ID card or driving licence. We’ll let you know what is required before your experience.

Some activities may not be suitable during pregnancy. Please contact us before booking so we can confirm the conditions for the specific experience.

Accessibility varies considerably between activities. Contact us with your requirements and we’ll help you identify the most suitable options.